Your smartphone is one of your most important everyday tools — for work, banking, photos, navigation, and staying connected with family and friends. So when something goes wrong, it can feel frustrating and stressful.
The good news is that many common smartphone issues can be fixed at home with a few simple steps.
At Phonofix Maldon, we believe that informed customers make better decisions. In this guide, we’ll walk you through 10 of the most common smartphone problems and what you can try before bringing your device in for repair.
If these steps don’t work — that’s when our experienced team in Maldon, Essex is here to help with fast, professional repairs.
Let’s dive in 👇
Too many apps running in the background
Not enough storage
Old software
Too much cached data
✔ Restart your phone
✔ Delete apps you no longer use
✔ Clear cached data (Settings → Storage → Cache)
✔ Install the latest software updates
✔ Turn off background app refresh
If your phone is still sluggish, you may need a professional software refresh — something we handle safely at Phonofix Maldon without risking your data.
Ageing battery
Too many background apps
Screen brightness set too high
Constant location tracking
✔ Lower screen brightness
✔ Turn off location services when not needed
✔ Close unused apps
✔ Avoid overnight charging
✔ Turn on battery saver mode
If your battery still struggles to last the day, a battery replacement could be the best solution — and it’s a quick, affordable service at Phonofix.
You run heavy apps like games or maps for long periods
You charge with a damaged cable
Your phone sits in direct sunlight
Too many apps are open at once
✔ Take off your phone case
✔ Close background apps
✔ Stop charging temporarily
✔ Move your phone to a cooler place
If overheating continues, there may be an internal issue that needs expert inspection at Phonofix Maldon.
Before panicking, try this:
✔ Swap your charging cable
✔ Use a different plug socket
✔ Gently clean the charging port with a soft brush
✔ Try wireless charging if your phone supports it
If none of this works, your charging port may need cleaning or repair — a very common issue we fix daily in Maldon.
This can be caused by:
A cracked screen
Water damage
A software glitch
Dirt or grease on the display
✔ Cleaning the screen thoroughly
✔ Removing your screen protector
✔ Restarting your phone
If the touchscreen still misbehaves, you may need a screen replacement — one of our most requested services at Phonofix.
Try these quick steps:
✔ Turn airplane mode on and off
✔ Restart your phone
✔ Forget and reconnect to your Wi-Fi network
✔ Reset network settings
If connectivity still fails, the internal antenna may be damaged — something we can diagnose quickly at Phonofix Maldon.
This can happen due to:
A dirty camera lens
Software issues
Internal damage
✔ Wipe the camera lens gently with a microfiber cloth
✔ Close and reopen the camera app
✔ Restart your phone
✔ Update your software
If your camera still won’t work, professional repair may be needed — we can inspect and fix this for you.
This is often a software issue.
Try:
✔ Clearing app cache
✔ Updating your phone
✔ Removing faulty apps
✔ Restarting your device regularly
If freezing continues, a factory reset or professional repair may be necessary — and we can back up your data first.
If your phone gets wet:
❌ DO NOT charge it
❌ DO NOT put it in rice
✔ Turn it off immediately
✔ Dry the outside gently
✔ Bring it to Phonofix Maldon as soon as possible
The faster you act, the better your chances of saving your device.
Try this first:
✔ Hold the power button for 10–15 seconds
✔ Charge for at least 30 minutes
✔ Try a different charger
If your phone still won’t turn on, this could be a battery, screen, or motherboard issue — best handled by professionals at Phonofix.
Try these DIY fixes first — but come see us if:
Your screen is cracked
Your phone won’t charge
Your battery dies too fast
Your phone overheats constantly
Your phone got wet
Your phone won’t turn on
📍 Phonofix Maldon, Essex
Fast, friendly, and reliable phone repairs with warranty.
